ARTICLES BY DR. ANDY NEILLIE, CSP
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Leadership…Of 9's and 10's and 3's and 4's
As leaders, do we realize the long-term consequences of failing to deal with poor performance on our teams?
Recently I was visiting with an owner of a franchise company about the training they offer franchisees. In particular, how to properly evaluate staff members.
“We tell our franchisees the goal is to have a staff of 9’s and 10’s. These are the employees who work hard, care about excellence, and are motivated to grow. A staff of 9’s and 10’s leads to great customer experiences which leads to repeat business.…
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