ARTICLES BY DR. ANDY NEILLIE, CSP
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The Discipline of Market Leaders
Our 2-year-old daughter was one of the original Aqua-Tots when “Mr. Ron” the lifeguard showed up in our backyard to team swim lessons for her and a number of other children from our church and the neighborhood.
Fast forward 26 years later, and:
- Our daughter is grown, married and the Regional Marketing Manager for a national chain of upscale burger restaurants. Her territory includes Texas and several western states.
- “Mr.
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How are you at “Interpreting the Blur?”
Dr. Laura Miller owns Northwest Hills Eye Care in Austin, Texas. She’s been practicing for a number of years and has a very impressive resume. She was the recipient of the “Corning Low Vision Award” when she was a student at the University of Houston as well as the “Young Alumni of the Year” from the Texas Optometric Association. She is currently the past president of the Central Texas Optometric Society. It’s no overstatement to say that Dr.
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Field workers first. Clients second. Leaders last. Wrong. Wrong. Wrong.
Leader: who do you serve? Do you take care of yourself first, or do you take care of your people and/or your customers first? If you’re like most of us who aspire to be leaders “rich in character,” I suspect you would answer: “I try to serve others first.”
Drilling down even more deeply, you might prioritize who you serve: employees, then GCs, AE firms or subcontractors, the ultimate client who will use the facility,
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Read MoreWho Makes The Coffee?
Is there a job that you think is beneath you? Has your education, position, title, or wealth elevated you beyond performing mundane tasks?
My friend Todd Thompson shares this story from his sales career…
My first General Agent was Whitey Thompson (no relation). Whitey was the quintessential old school life insurance man, in the very best sense of the word. Sharply dressed, always smiling, always enthusiastic, and always made you feel important.
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Read MoreWhat Do You See?
My friend Todd Thompson tells this story…
“My twins Annie and Emma were not quite 4 years old. The three of us were at a Home Depot in Chandler, AZ. We rounded a corner in the back of the store when I look toward the far end of the aisle. Rolling toward us, dressed in boots, jeans, a western shirt and cowboy hat is a paraplegic man in a wheelchair.
Before I can say anything,
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